Maytag GLS3665RS - 4-09 Manuel d'utilisateur télécharger pdf (Page 17)

614A-0313 Warranty - Page 17

Residential Marketing Manual

)FACLAIMWASREFUSEDANDCANBECORRECTED

PLEASEEMAILWARRANTY NORDYNECOMWITHTHE

CORRECTIONS)NTHESUBJECTLINELISTTHECLAIM

NUMBERTHATWASREFUSED

s “CLM Too old to process” – )FTHESERVICE

DATEWASKEYEDINCORRECTLYASERVICETICKET

WILLBEREQUIREDTOCORRECT%MAILWARRANTY

NORDYNECOMTHECLAIMNUMBERANDACOPYOF

the service ticket

s “Invalid new unit serial- Re-ﬁle” – the

REPLACEMENTSERIALNUMBERISINVALIDn2E

PROCESSTHECLAIMINCLUDINGTHECORRECTNEW

unit serial number

s “Invalid serial” – ./2$9.%SERIALNUMBERS

AREDIGITSLONGANDSTARTWITHALETTERn

%MAILTHECLAIMNUMBERANDTHECORRECT

SERIALNUMBERTOWARRANTY NORDYNECOM

s “Need A-coil or Air Handler serial #” –

4HECLAIMWASlLEDWITHTHEOUTDOORUNIT

SERIALNUMBER%MAILTHECLAIMNUMBERAND

THE!COILORAIRHANDLERSERIALNUMBERTO

WARRANTY NORDYNECOM

s “Need Authorization #”nTHEWORKPERFORMED

 ISNOTCOVEREDUNDERSTANDARDPARTSWARRANTY

n.EEDAN!UTHORIZATIONNUMBERTOPROCESS

s “Need data plate”nNEEDDATATAGOFFTHEUNIT

s “Need defect” – 4HECLAIMWASlLEDWITHOUT

ATECHNICALDEFECTONWHYTHEPARTWASREPLACED

–7ENEEDTOKNOWWHYTHEPARTWASREPLACED

 7HATCAUSEDTHEPARTTOFAILIE#OMPRESSOR

LOCKEDROTORAMPS"ADCOMPRESSORWILLNOT

BEALLOWED

s “Need new serial Re-ﬁle#” – 4HECLAIMWAS

 lLEDWITHOUTTHENEWUNITSERIALNUMBER–

Please re-enter the claim and include the

replacement unit or coil serial number

Reasons That a Warranty Claim could be refused

s “Need proof of delivery” – need proof that

THEPARTWASRETURNED%MAILWARRANTY

NORDYNECOMONEOFTHEFOLLOWINGTRACKING

NUMBERBILLOFLADINGORSIGNEDDELIVERYRECEIPT

s “Need proof of purchase” – The unit that the

CLAIMWASlLEDONISOUTOFWARRANTYBYTHE

SHIPDATEn%MAILWARRANTY NORDYNECOM

WITHTHECLAIMNUMBERANDPROOFOFPURCHASE

s “Need tag off new comp. box” – need the

TAGOFFOFTHEREPLACEMENTCOMPRESSORBOX

s “Need unit returned” – on quality pledge all

UNITSMUSTBERETURNEDANDTESTED

s “Not covered under warranty”n4HEWORK

 PERFORMEDISNOTACOVEREDITEMUNDERWARRANTY

s “Out of warranty” – the minimum residential

WARRANTYISYEARS

s “Re-ﬁle” – the claim must be resubmitted

WITHTHECORRECTINFORMATION

s “See claim #”nTHISCLAIMWASPAIDUNDERA

DIFFERENTCLAIMNUMBERORLABORWASALREADY

PAIDUNDERADIFFERENTCLAIMNUMBER

s “Too many claims call Warranty” – the unit

has had more than 3 of the same part fail or

 MORETHANCLAIMSONTHEUNITTOTALnTHE

servicer needs to call in and speak to the

WARRANTYDEPARTMENT

s “Wrong account re-ﬁle” – the distributor

NUMBERUSEDWONTPRICEPARTREQUESTEDn

2ElLETHECLAIMUSINGTHECORRECTDISTRIBUTOR

NUMBER

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Maytag GLS3665RS - 4-09 Manuel d'utilisateur Page 17

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